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Refund Policy

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Return & Refund Policy — Rithika Foods

Last Updated: July 2024

Our Policy

At Rithika Foods we take great pride in the quality of every product we deliver. Since all our products are food items we follow a strict no return and no refund policy with only a few exceptional cases as mentioned below.

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No Return Policy

We do not accept returns on any products once they have been purchased and shipped. This policy exists because:

  • All our products are consumable food items

  • Once a food product leaves our facility it cannot be restocked or resold

  • We follow strict hygiene and food safety standards

  • The safety and health of all our customers is our top priority

Once your order has been shipped — returns will not be accepted under any circumstances.

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No Refund Policy

We follow a strict no refund policy. Refunds will NOT be provided for:

❌ Change of mind after placing the order
❌ Incorrect product ordered by the customer
❌ Dislike of taste or flavor
❌ Partial consumption of the product
❌ Products returned without prior approval
❌ Delay in delivery due to courier partner issues
❌ Orders refused at the time of delivery without valid reason

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Exceptions — When Refund Will Be Given

We will provide a full refund ONLY in the following exceptional cases:

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Exception 1 — Product Not Delivered

  • If your order has not been delivered within 15 working days from the date of shipment

  • If the tracking shows delivered but you have not received the product

  • In such cases please contact us within 48 hours of the expected delivery date

Exception 2 — Damaged or Rotten Product

  • If the product you received is damaged, spoiled or rotten

  • If the packaging is completely broken or tampered with

  • If the product quality is clearly not as expected due to our error

To claim this exception you must:

  • Take clear photos or video of the damaged/rotten product immediately upon delivery

  • Contact us within 24 hours of receiving the product

  • Share the photos/video on our WhatsApp number

  • Do not consume or dispose of the product before contacting us

Exception 3 — Wrong Product Delivered

  • If you received a completely different product from what you ordered

  • Contact us within 24 hours of delivery with photos as proof

Refund Process

If your refund request is approved under the above exceptions:

  • Refund will be processed within 5-7 working days

  • Refund will be credited to the original payment method

  • UPI and card payments will be refunded to the same account

  • Cash on delivery orders will receive refund via bank transfer or UPI

  • You will receive a confirmation message once the refund is processed

Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order only

  • Once the order is confirmed and processed cancellation is not possible

  • Once the order is shipped cancellation will not be accepted under any circumstances

  • To cancel your order contact us immediately on WhatsApp after placing the order       

How to Contact Us for Refund Claims

If you believe your order qualifies for a refund under our exceptions please contact us immediately:

📞 Phone: +91 9442910404
💬 WhatsApp: +91 9442910404
📧 Email: foodsrithika@gmail.com

Please provide the following when contacting us:

  • Your full name

  • Order number

  • Date of purchase

  • Clear photos or video of the issue

  • Brief description of the problem

Important Note

Rithika Foods reserves the right to make the final decision on all refund and return requests. All claims will be reviewed on a case by case basis. We are committed to resolving genuine issues fairly and promptly.

We thank you for understanding our policy and for choosing Rithika Foods for your natural food needs. 🙏

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