Shipping Policy

Shipping Policy — Rithika Foods

Last Updated: July 2024

Our Shipping Promise

At Rithika Foods we are committed to delivering your favourite natural foods fresh and safely to your doorstep anywhere across India. We take great care in packing every order to ensure it reaches you in perfect condition.

Shipping Coverage

We deliver across all of India including:

All major cities — Chennai, Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Pune and more
All tier 2 and tier 3 cities
Remote locations — delivery time may vary
We currently do not ship internationally

Shipping Charges

Order ValueShipping Charge

Below ₹500₹60 – ₹100 depending on location

Remote locationsAdditional charges may apply

Delivery Timeline

LocationEstimated Delivery Time

Tamil Nadu2-4 working days

South India3-5 working days

North India5-7 working days

East & West India4-6 working days

Remote locations7-10 working days

Working days are Monday to Saturday excluding public holidays.

Order Processing Time

Orders placed before 2:00 PM will be processed the same day
Orders placed after 2:00 PM will be processed the next working day
Orders placed on Sundays and public holidays will be processed the next working day
You will receive a WhatsApp message with tracking details once your order is shipped

Courier Partners

We work with trusted courier partners to ensure safe and timely delivery:

Delhivery
Blue Dart
DTDC
Shiprocket
India Post — for remote locations

The courier partner for your order will be assigned based on your location for the fastest possible delivery.

Order Tracking

Once your order is shipped you will receive:

✅ A WhatsApp message with your tracking number
✅ An email confirmation with tracking details
✅ A link to track your order in real time

You can also track your order by contacting us directly on WhatsApp with your order number.

Packaging

At Rithika Foods we take packaging very seriously:

All products are packed in food grade airtight packaging
Fragile items like glass jars are bubble wrapped for extra protection
All orders are sealed and tamper proof
Our packaging is designed to keep your food fresh during transit
Every package is carefully checked before dispatch

Cash on Delivery (COD)

There is no Cash on Delivery

Failed Delivery

If delivery is unsuccessful:

Our courier partner will attempt delivery 3 times
You will be contacted on your registered phone number before each attempt
If all 3 attempts fail the order will be returned to us
In case of returned orders no refund will be provided as per our refund policy
Please ensure someone is available at the delivery address to receive the order

Damaged in Transit

If your order arrives damaged during shipping:

Take clear photos or video immediately upon receiving
Contact us on WhatsApp within 24 hours of delivery
Share the photos/video as proof
We will investigate and resolve the issue promptly
Replacement or refund will be provided based on the situation

Delay in Delivery

Delivery may be delayed due to the following reasons:

Natural disasters or extreme weather conditions
Public holidays and festive season rush
Remote location with limited courier access
Incorrect or incomplete address provided
High order volume during festival seasons

Rithika Foods is not responsible for delays caused by courier partners or external factors. However we will always do our best to help you track and resolve any delivery issues.

Important Notes

Please ensure your delivery address and phone number are correct at the time of ordering
Rithika Foods is not responsible for orders delivered to wrong addresses due to incorrect information provided by the customer
In case of any address change please contact us immediately within 2 hours of placing the order
We do not deliver to PO Box addresses

Contact Us for Shipping Queries

For any shipping related questions or concerns please contact us:

📞 Phone: +91 9442910404
💬 WhatsApp: +91 9442910404
📧 Email: foodsrithika@gmail.com
📍 Address: #5/224/4, MGR Nagar, Mallapalli, Natrampalli, Tirupattur DT — 635854, Tamil Nadu

We typically respond within 2 hours on all working days.